ABOUT BILLBACK
A little clarity can make a big difference. BillBack helps homeowners understand their bills, check whether they could be paying too much and take the next step with confidence.
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WHY WE'RE HERE
Knowing where to start can be the hardest part of checking a household bill. We bring the steps together in plain English, so you can understand what to look for and decide what to do next.
Our free water refund guide is a practical starting point. It helps you investigate your property's surface-water drainage arrangements and prepare a request for your water company to review the charges.
Our current guide includes a United Utilities claim form, help finding your development's drainage plans and a template for submitting your request.
You complete the application and deal directly with the water company. BillBack provides the information to help you get started.
If you'd like to look beyond water, you can also request a free, no-obligation household bill review with a registered Utility Warehouse Partner.
They can talk you through available energy, broadband and mobile options. The review is optional, and there's no obligation to switch.
FREE, WITH A CLEAR EXPLANATION
We don't charge for the guide, submit water claims on your behalf or take a share of any water refund you receive.
BillBack may earn commission if you choose to switch household services through our Utility Warehouse partnership. That's how we can offer our guidance without charging you for it.
You can download the water guide whether or not you choose a bill review. We'll only arrange UW contact if you opt in.
BillBack is independent of water companies. A balancing pond, SuDS feature or nearby stream is a reason to investigate, rather than proof that a refund is due. Your water company decides eligibility, any refund amount and any backdating. Savings from switching household services aren't guaranteed.
Start with the free guide, or get in touch if you have a question.
hello@billback.co.uk