Free household savings helpWhat to look forAboutCheck my bills
WATER REFUNDS • ENERGY • BROADBAND • MOBILE • SHOPPING REWARDS — FREE HELP, NO OBLIGATION
Homeowner looking through a bill with a cup of tea at her kitchen table

BILLBACK — YOUR FREE HOUSEHOLD SAVINGS SERVICE

More money back.Less spent on household bills.

Start with your water bill. New-build homeowners may be eligible for a drainage charge refund.

Just want to check your energy, broadband or mobile bills? Get a free bill review here →

ELIGIBLE HOMES MAY QUALIFY FOR UP TO
150
per year, depending on the water provider

Illustrative amount only. Any reduction, refund or backdating depends on your property and water provider.

Check your water refund and see where else your household could save. A free Utility Warehouse bill review is available if you choose.

✓ Completely free✓ No obligation to switch✓ UW contact only if you agree
Start saving — get the free guide

Eligibility depends on your drainage arrangements and your water company’s decision.

Watermarked and blurred sample of the actual United Utilities surface water charge claim form
See the actual claim form includedYour free pack includes the guide and claim form.

Start with your free guide

Enter your details below to get your free water refund guide.

OPTIONAL • FREE BILL CHECK

Could you save hundreds on your household bills?

Get a free check with a friendly Utility Warehouse Partner.

No fees. No obligation. Plus, you could qualify for up to £150 in welcome rewards to spend.*

*Offers depend on eligibility and terms. Savings aren’t guaranteed. You can get your guide without opting in and withdraw contact consent at any time.

Free guide. No obligation.

01Request your free guideEnter your details to access the guide and claim form.
02Check your drainageUse the guide to find out what evidence you may need.
03Apply to your providerFollow the relevant water company’s claim process.
Sean, founder of Billback, with his son
SeanFounder of Billback • UW Partner

THE PERSON BEHIND BILLBACK

Hi, I’m Sean.

I started Billback because I genuinely enjoy helping people save money on their household bills.

After finding out that some homeowners could be paying surface water drainage charges they may not need to, I wanted to make it easier for people to check and claim back money where they're eligible.

I also help households look at their energy, broadband and mobile bills through Utility Warehouse. It’s completely free to have a chat and check your options, with no obligation to switch.

I’d love to help you see what you could save.
Sean — Founder, Billback

Real help. Completely free.

Free water guide: Check whether your home may qualify for a water drainage refund.

Free household bill review: Only if you choose to be contacted by a Utility Warehouse Partner.

No pressure: You decide what happens next. Partners may earn commission if you choose to sign up, but there is no charge for the review.

Get started for free

WHAT BILLBACK CAN HELP WITH

One home. More ways to save.

Choose what you need: a free water refund guide or a free, separate household bill review. You do not need to do both.

Water refund checks

Find out whether your home's surface water drainage arrangements could qualify for a reduction or refund.

Get the free guide

Energy bills

Request a free comparison of your current gas and electricity costs and the options available to your home.

Get a free bill check

Broadband & mobile

Check whether changing your broadband or mobile services could offer better value.

Review my bills

Shopping rewards

Explore eligible cashback and welcome offers when reviewing your household services.

Offers and eligibility vary
Completely free. No pressure to switch.Billback's guide is free; optional bill reviews are provided by registered Utility Warehouse Partners. Savings depend on your circumstances.Check my bills for free

What should you look for on your estate?

If your new-build home has any of these features nearby, it may be worth checking your surface-water drainage charge. Our free guide shows you how.

Illustrative balancing pond on a housing estate♧ Balancing ponds
Illustrative planted SuDS drainage swale beside new-build homes♧ SuDS (Sustainable Drainage Systems)
Illustrative natural stream beside a housing estate≋ Natural water source or stream nearby
Get in touch: hello@billback.co.uk

FREE ADVICE FOR HOMEOWNERS

Helpful guides to water refunds and household bills

Find out how surface water drainage charges work, whether a new-build home's drainage could make it eligible for a reduction, and how to review other household costs.

Surface water drainage refundsWho may qualify and how to ask your providerUnited Utilities refund guideCheck your wastewater bill and make an enquiryNew-build estates, SuDS and pondsUnderstand the drainage features worth checkingWater refunds by providerFind the right company and claim processReduce energy, broadband and mobile billsExplore an optional free household bill review
BillBack's guidance and bill review services are free. Savings and refunds are not guaranteed. Ponds and SuDS are indicators, not proof of eligibility. Refunds depend on drainage arrangements and provider policy. BillBack is independent of water companies.