BILLBACK • FREE UK HOMEOWNER GUIDE
Could you be paying for rainwater drainage you don't use?
Live on a new-build estate? Our free downloadable guide shows you how to check your water bill and ask your water company about surface-water drainage charges.
100% free guide. No claims handling fee.
Spot something familiar on your development?
Balancing ponds
Small landscaped ponds collecting rainwater from roads and roofs.
SuDS
Sustainable drainage systems that manage rainwater locally.
Streams or watercourses
Nearby natural drainage routes that may receive surface water.
Important: These features are clues, not proof of entitlement. Whether a surface-water drainage adjustment is due depends on how your property drains, your water company's charging arrangements and the evidence available.
Your free BillBack guide
Learn what to look for on your bill, how to ask your water company where your surface water drains, what evidence to gather, and how to request a review or refund where appropriate.
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Want to save on other household bills too?
BillBack can also introduce an optional household bills review through an independent Utility Warehouse partner. You can choose whether to be contacted about energy, broadband and other utility savings. This is separate from the free water guide.
BillBack is independent and is not a water company. Eligibility and any backdated adjustment are determined by your water provider. Savings are not guaranteed.